Terms of service

Last updated: October 1, 2026

These Terms of Service ("Terms") are a binding agreement between you and FurCelebs ("FurCelebs", "we", "us"), an online store operated from Slovenia, European Union. They apply to your use of furcelebs.com and related pages, our preview and portrait tools, and any order you place (the "Services").

By using the Services or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services. Please read section 15, which contains an arbitration agreement and class-action waiver for customers in the United States.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. If you use the Services on behalf of someone else, you confirm you are allowed to do so. You must give accurate information and keep it up to date.

2. What we offer

FurCelebs creates funny and themed portraits of pets using artificial intelligence (AI), based on photos you upload, and prints them on products such as canvas, posters, blankets, mugs and ornaments, or provides them as digital files. Free previews are watermarked and lower resolution. The product you receive is printed from the full-resolution version of the portrait you picked.

We may add, change, pause or remove styles, products, features, prices and offers at any time, and we may limit how many previews or versions can be created, for example to prevent abuse or control costs.

3. How AI portraits work, and what to expect

  • Portraits are generated automatically by AI. Results vary from one generation to the next, and the AI makes artistic choices (pose, outfit, background, lighting and details) that we don't fully control.
  • We work hard to keep your pet's look, but the AI may change, add or leave out features, markings, colours, proportions or details. That's why you see the portrait before you buy. Please check it carefully before ordering.
  • Custom details you type (for example "bunny ears") are suggestions to the AI. They may be interpreted loosely, partly applied or ignored. We remove requests for text, names, logos and anything inappropriate.
  • Product photos and mockups on the site, including those showing your pet on a product, are illustrations. Real products can differ slightly in colour, brightness, crop, texture, size and placement because of screens, printing processes and materials.
  • Occasionally an AI image may contain small errors (for example an extra or missing detail). If you notice one before ordering, choose another version or contact us.

4. Your photos and content

  • You keep ownership of the photos and content you upload ("Your Content").
  • You confirm that you own Your Content or have permission to use it, that it doesn't infringe anyone's copyright, privacy, publicity or other rights, and that any people visible in it agreed to it being used.
  • You give us a worldwide, non-exclusive, royalty-free licence to store, copy, process, edit, transform and send Your Content to our service providers, for the purpose of providing the Services: generating previews, creating print files, producing and shipping your products, support, quality control, security and legal compliance. This licence ends when we delete Your Content, except where we must keep copies for orders, legal or accounting reasons.
  • We will not use Your Content or your portraits in our advertising or public examples without your separate permission.
  • Don't upload content that is illegal, harmful, hateful, sexual, violent, harassing, deceptive, or that shows a person who hasn't agreed to it. Don't try to make the AI produce such content, and don't try to get around our safeguards.

5. Your portrait and how you may use it

  • When you buy a product or digital file, you may use your portrait for personal, non-commercial purposes: display it, give it as a gift, share it on your personal social media and print it for yourself.
  • Commercial use (for example selling prints, using it in advertising or merchandise for a business) requires our written permission.
  • The law about who owns AI-generated images is still developing and differs between countries. To the extent we hold rights in your portrait, we grant you the personal-use rights above. We keep all rights in our styles, prompts, designs, watermarks, website, software and brand, and we may create similar portraits for other customers, because styles are shared.
  • Don't remove watermarks from previews or use previews for printing or other purposes outside our Services.

6. Acceptable use

You agree not to:

  • Use the Services for anything unlawful, fraudulent or harmful, or to infringe others' rights.
  • Scrape, crawl, copy or bulk-download the site, our images or our styles, or use automated tools to create previews.
  • Interfere with, overload or attack the Services, probe for vulnerabilities, or bypass rate limits or security measures.
  • Reverse engineer our software, extract our prompts, or use the Services to build a competing product.
  • Use another person's payment method or personal information without permission, or abuse refunds, redo requests or promotions.

7. Prices, offers and payment

  • Prices are shown in US dollars unless otherwise indicated. If you shop in another market (for example the EU), checkout may show prices converted into your local currency.
  • Taxes, duties and shipping costs, where they apply, are shown at checkout before you pay. Orders shipped outside the US and EU may be subject to import duties and taxes charged by the destination country, which you are responsible for.
  • During our opening sale, products are offered at lower launch prices for a limited time. A crossed-out amount shows the product's regular price. The opening sale ends on a set date, after which launch prices and the related badges no longer apply. Sale prices, bundle prices and promotions can't be combined unless stated.
  • Bundle offer: when your order contains more than one physical item, the most expensive item is charged at full price and each additional physical item gets 25% off, as shown in your cart. Adding an extra pet to a portrait costs $10 per extra pet, per item, and is not discounted.
  • Payment is taken at checkout through Shopify and its payment partners. By paying, you confirm you're authorised to use the payment method.
  • If a product is listed with an obvious error in price or description, we may cancel the order and refund you in full, even after confirmation.

8. Orders, production and cancellations

  • Your order is an offer to buy. A contract is formed when we confirm it by email. We may refuse or cancel an order (with a full refund) if it appears fraudulent, breaks these Terms, contains content we can't print, or can't be fulfilled.
  • Every product is printed to order with your chosen portrait. Production usually starts within 1 business day of ordering, so you can only cancel or change an order if you contact us before it goes into production. Email us as soon as possible.
  • We may review print files before production and contact you if we see a problem.

9. Shipping and delivery

Our Shipping & Returns page describes where we ship, delivery times and shipping costs. US shipping is free on orders over $59, otherwise $6.95. Delivery dates are estimates, not guarantees. Delays caused by carriers, customs, weather, holidays or other events outside our control are not our responsibility, though we'll help you track your order. Items in one order may arrive separately. Title and risk of loss pass to you when the item is delivered to the address you provided. Please double-check your address: we're not responsible for orders sent to an incorrect address you entered.

10. Returns, redos and refunds

  • Likeness promise: if your portrait doesn't look like your pet, tell us before your order ships and we'll redo it for free or refund you in full.
  • Damaged, defective or misprinted items: email us a photo within 30 days of delivery and we'll reprint or refund the item. We usually don't need the item back.
  • Because every item is personalised and made to order, we don't accept returns or exchanges for change of mind, ordering the wrong size, or choosing a different style after production starts.
  • EU and UK consumers: the 14-day right of withdrawal does not apply to goods made to your specifications or clearly personalised (EU Consumer Rights Directive, Article 16(c)). Your statutory rights for goods that are faulty or not as described (the legal guarantee of conformity) are not affected. For digital files that you download immediately after purchase, you agree that delivery begins straight away, and you acknowledge that this means you lose the right of withdrawal once the download is available.
  • Refunds go back to the original payment method. Banks can take 5–10 business days to show them.

11. Style requests, previews and emails

When you request a new style, we can't promise we'll create it or when. If we do, we may email you, and the style may also be offered to other customers. Previews may be deleted after a period of inactivity. Download or order anything you want to keep.

12. Our intellectual property

The Services, including the FurCelebs name and logo, website design, text, styles, prompts, example images, mockups, software and other materials, are owned by us or our licensors and are protected by intellectual-property laws. Except for the rights we expressly grant in these Terms, we grant you no rights in them. Our styles are original themes and are not affiliated with or endorsed by any brand, franchise, character or person.

13. Disclaimers

To the fullest extent permitted by law, the Services, previews and AI-generated content are provided "as is" and "as available". We disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Services will be uninterrupted, error-free or that results will meet your expectations. Some jurisdictions don't allow certain disclaimers, so some of these may not apply to you. Nothing in these Terms affects rights you have as a consumer that can't be excluded by law, including the EU legal guarantee of conformity.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, data, goodwill or emotional distress, arising from or related to the Services. Our total liability for any claim relating to the Services or an order is limited to the amount you paid us for the order that gave rise to the claim, or USD 100 if no order is involved.

Nothing in these Terms limits or excludes liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, for fraud, or for gross negligence or wilful misconduct, or your mandatory rights as a consumer.

You agree to indemnify and hold us harmless from claims, losses and costs (including reasonable legal fees) arising from Your Content, your breach of these Terms, or your violation of anyone's rights, except where caused by our own fault. This does not apply to consumers to the extent local law forbids it.

15. Disputes: arbitration and class-action waiver (United States)

Please contact us first at hello@furcelebs.com. Most problems can be solved quickly, and you and we agree to try in good faith for 30 days to resolve any dispute informally before starting a formal proceeding.

If you live in the United States: except for claims that qualify for small-claims court, any dispute arising from or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. You and we each waive the right to a jury trial and to participate in a class action, class arbitration or representative proceeding. The arbitration may take place by video or phone, or in the county where you live. We will pay the AAA filing, administration and arbitrator fees for claims under USD 10,000 unless the arbitrator finds the claim frivolous. You can opt out of this arbitration agreement within 30 days of your first purchase by emailing us with the subject "Arbitration opt-out" and your name and order number. If the class-action waiver is found unenforceable for a claim, that claim will proceed in court and not in arbitration.

This section doesn't stop either party from seeking an injunction in court to stop infringement of intellectual-property rights.

16. Governing law and courts

These Terms are governed by the laws of the Republic of Slovenia, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs section 15. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in the courts there. Subject to section 15 and your consumer rights, the courts of Slovenia have jurisdiction. EU consumers can also contact their national consumer authority or an approved alternative dispute resolution body.

17. Events outside our control

We're not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, epidemics, war, strikes, carrier or supplier failures, internet or cloud outages, or changes in law. If that happens, we'll tell you and offer a refund if we can't fulfil your order within a reasonable time.

18. Other terms

  • Changes: we may update these Terms. The version in force when you place an order applies to that order. Continuing to use the Services after an update means you accept it.
  • Severability: if any part of these Terms is found invalid, the rest stays in effect.
  • No waiver: not enforcing a right doesn't mean we give it up.
  • Assignment: we may transfer our rights and obligations to a successor business. You may not transfer yours without our consent.
  • Entire agreement: these Terms, our Privacy Policy, our Shipping & Returns page and any order confirmation are the entire agreement between us about the Services.
  • Language: if we provide translations, the English version prevails to the extent permitted by law.
  • Contact: hello@furcelebs.com